i-Support
With the ever-increasing reliance on Client/File Server and Network technology for your mission critical applications, i-Dash has implemented a support contract that provides totally unrivalled levels of technical support and fault rectification.
In keeping with the critical nature of today’s Client/File Servers and Network hardware, we have specialised on market leading products as the basis for our support offering. The contract utilises a dedicated team of highly trained technical staff. Once a fault has been logged, the systems technician ‘owns’ the fault until resolution
Spares are held of all critical components with special emphasis placed on traditional failure points. A level of stockholding can be agreed with you to ensure we meet your requirements. We currently keep one server in stock per every 5 servers on contract.
i-Dash will perform on-site maintenance for the equipment listed. Items will be covered from 0900‑1700 Monday to Friday. The service we will provide includes full call and problem management, which means that when a call is logged at the i-Dash help-desk, we take full responsibility for the fault until it is fixed.
This includes comprehensive fault diagnosis, the supply of parts (at cost) and labour and ensures response times are met. All replacement and spare stock is located at our St Neots headquarters.
