Feature Plus
Feature Plus is a hosted telephony system ideally suited for small businesses, branch offices and mobile workers. Feature Plus allows you to generate reports and statistics of inbound and outbound calls made.
Feature Plus is provided with a choice of different Cisco IP Phones, or alternatively we can connect your existing analogue handsets to the service. The IP link that carries the calls will typically be a business grade broadband service enabling high quality and reliable communications. All the features of the service are hosted in the Gamma network which frees you from maintenance charges and running costs, letting you invest the money saved in other areas of your business.
A number of the Key Features include:
Call Handling
- Call Hold – with optional music on hold
- Call Transfer – to any internal or external number
- Call Pick-up – answer a group or individual member’s phone
- Call Park – hold a call and pick it up on another phone
- Conferencing Facility – dial a 3rd party into an existing call
- Voicemail to Email – with a text notification and with .wav file attached to your email for convenient message pick up
Administration and Management Tools
- Online Administration - for control and management of all users
- Call History – view or download all calls made, received and missed across all users
- User Set-up and Configuration – call barring, assign short codes to all users, define the number presented to called parties, define pick up groups
- Manage Optional Features – music on hold and call recording
- Diagnostic Support Tools – identify and fix configuration and user errors
Call Routing
- Call Forwarding – route calls to groups of users
- Mobile Twinning – allows your desk phone and mobile to ring at the same time
- Call Divert – when busy, unanswered or to all calls
- Reject Call to Voicemail – choose which calls you answer
- Do Not Disturb – activate calls to voicemail from handset
- Dial Plan – for external and internal contacts
Contact Management
- Outlook Dialler – allows you to dial directly from Outlook
- Personal Directories – with short code assignment
- Company and External Directories – accessible from all user IP handsets
Value Added Services
- Optional Call Recording – flexible and highly configurable
- Optional Bespoke Messages on Hold – market or advertise your business
- Fixed Line SMS
- Screen Popping – incoming call and voicemail alerts on your desktop
Feature Plus Premium
Feature Plus Premium is the enhanced version of the service that provides the optimal user experience. It centres on the Cisco SPA 500 series IP Phones, Cisco’s latest IP handsets manufactured to deliver the finest acoustic performance and best service reliability, as well as value added features including Music on Hold and Call Recording. All the features mentioned in this key features section are also available with Feature Plus Premium.
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